Now they used the "Assist" button to contact uconnect which told them they need to check something. When I was finally allowed in the service bay I showed them it was already updated.
Ram uconnect navigation cost how to#
I insisted it was already updated and told them how to check that with the system info button and they insisted their computer said otherwise.
Ram uconnect navigation cost update#
And they wanted $115 to update the system. They insisted that only the dealer gets this update. I said the radio already had an update and it was the most recent update. I was advised the mechanic said the radio needed an update and that was causing the problem. After a couple hours I inquired why it was taking so long. I returned to the dealer today at the appointed time to have the radio removed and number obtained. I asked how long that would take and he replied about an hour or so. I showed the service writer the problem, he agreed it was a problem and made an appointment for today for me to return to have the radio removed so they could get the numbers required to get the radio replaced. I stopped at the dealer service center yesterday when the Navigation was not working correctly. Even though the radio wasn’t working, the dealership gave him the runaround. Hayden went to the dealership and his fears materialized. If taking it to the dealer with your assistance will speed up the process I would be willing to try that step.” Hayden tells Ramcares, “I am open to suggestions, but it needs to be fixed. We'd be glad to help and get your inquiry over to a Case Specialist for further handling.” If you do decide to have this looked at by your Ram dealer, please let us know. “We're sorry to hear you're having a hard time. When Hayden tells Ramcares that he already sent them a message, they reach out again.
“Would you mind sending us your VIN within a direct message? We'd be glad to look more into this and help in the best way possible.” I hate making an appointment at the dealer because unless it is not working when you take it in, they can't find the problem.”Īt that point, Ramcares reached out to Hayden about his problems. My navigation issue and "Vehicle phone" does not seem to effect the compass, time or Sirius radio. Hayden is concerned that the dealership will give him a hard time about replacing it. Everything else works with the exception of the previously mentioned. At this time that seems to be my only options. I have found a company in FL, that does repairs at about 1/3 the cost of a replacement, and or much cheaper to purchase a whole replacement. Since my radio is long out of warranty, it is pretty expensive to have a dealer replace the radio since that is what everyone tells me. Since it is an issue with the nav, time, compass, and sirius radio, Uconnect says it is not an issue on their end, but a problem with the radio. “I'm having an issue with my Uconnect 8.4 in a 2013 truck. Several owners have had the dealership replace the radios due to a malfunction.”Īpparently the Radio has been Known to Failīadger, from Idaho, is having trouble with the radio in his 20. Yankee, who is a frequent poster, says, “Since the last OTA, (over the air), radio update, I have had 2 of them so far. Hayden isn’t happy to hear that it is common. It's not cheap if you're out of warranty. I have the same problem and the only fix is a new unit. The uconnect needs the wireless card for navigation.
Typical when the Sierra wireless card fails. HMCS responds, “This is a hardware malfunction. Unfortunately, a number of other Ram 1500 owners know exactly what Hayden is experiencing. Once that appears the Navigation system quits working (vehicle and map are they but do not move with motion) and takes a few days before it starts working again. The system works fine until I get an error message that just pops up on the screen in BRIGHT RED that says "Vehicle phone requires service". Hayden, the owner of a 20, writes, “Recently I am having a problem with the Navigation on a 8.4 radio. This is the sort of problem that would drive you crazy.
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